A: You may request a deferral by completing the online form found on our website. Once submitted, you will receive an email from us with further instructions. You will be required to sign a Letter of Variation confirming the extension of the term of the loan by the deferral period. You must immediately print, sign, scan and re-submit a soft-copy of your Letter of Variation to us via email at email@example.com using the email subject: Letter of Variation and Mortgage Refund.
Additionally, you would need to complete this Authorisation Agreement for Pay Link online form which is encrypted to ensure the information submitted is secure. It will allow us to process the refund directly to your bank account. You will be asked to upload supporting evidence of your bank account number.