At the press conference on Thursday, March 26, 2020 Prime Minister, the Honourable Dr. Keith Rowley indicated that non-essential businesses will cease to operate from midnight on Sunday, March 29, 2020 to Wednesday, April 15, 2020 in the first instance, in the continued efforts to manage the spread of the COVID-19 virus.
In this regard, we will be maintaining minimal operations remotely to process our customers’ requests for mortgage payment deferrals and refunds of March 2020 installments received. All other services will cease during this period.
We urge you to follow the advice of the authorities to ‘stay at home’ unless you are an essential worker in an essential business and please take the precautionary measures outlined by the World Health Organisation (WHO), the Ministry of Health and other related agencies for protecting yourself and your family against the spread of COVID-19.
Trinidad and Tobago Mortgage Finance Company Limited continues to monitor the impact of COVID-19 and how it affects the financial circumstances of our customers.
At the post cabinet news briefing on Monday, March 23rd, 2020 the Prime Minister, through the Minister of Finance, clarified his previous request on March 18, 2020 to defer mortgage payments:
For TTMF customers he indicated the deferral would be for three months in the first instance.
For HDC customers who are in a Rent to Own (RTO) or License to Occupy (LTO) arrangement, the deferral would be for two (2) months in the first instance.
This deferral applies to customers who are unable to pay due to the impact of COVID-19. All other customers who are in a position to pay are encouraged to continue making their payments.
If you require a deferral of your payments, please complete and sign this Request for Deferral of Installments Form. You can contact us via our website or email us at email@example.com. Please note that the deferral is not a waiver of the payment. Instead, the term of your loan will be extended by the deferral period to allow for repayment of these installments. You will be required to sign a Letter of Variation confirming the extension of the term of the loan by the deferral period.
If your payment is normally remitted through a salary deduction, standing order or if we debit your account directly, then we may have already received your March payment. We will verify this and if this is indeed so, we will refund you the payment either by cheque which will be mailed to you or by direct deposit to your bank account.
While our offices are open, to minimise the spread of COVID-19, we urge you to follow the advice of the authorities to ‘stay at home’. If you must come in, we have introduced measures to ensure that proper social distancing is observed. In this regard, please note the following:
For statements, letters or other enquiries you may contact us using any of the channels stated above
All scheduled appointments will be facilitated via telephone.
If it is still necessary to visit our offices, please note that entry in any one space will be restricted to ten (10) persons. Visitors are required to use the hand sanitisers on entry and observe social distancing at all times.
Please be reminded to take the precautionary measures outlined by the World Health Organisation (WHO), the Ministry of Health and other related agencies for protecting yourself and your family against the spread of COVID-19.
The Covid-19 or Coronavirus has been declared by the World Health Organisation as a pandemic and we at Trinidad and Tobago Mortgage Finance Company Limited are committed to ensuring the health and well-being of our customers, staff and members of the public. We are taking all steps necessary to minimise exposure and the spreading of the virus while still ensuring that your customer service needs are met.
In the meantime, while our offices are open, we encourage you to ensure that proper social distancing is observed to safeguard you and your loved ones from the risk of infection. Contact us via telephone at (868) 623-TTMF or use our website live chat feature at www.ttmf-mortgages.com.
Pre-qualifications and queries can be done over the phone and, where it is necessary to submit documents, these can be scanned and emailed to your officer with a copy to firstname.lastname@example.org. If it is necessary for you to visit our office, please use the hand sanitisers upon entry. Rest assured that our premises are regularly sanitised for everyone’s protection.
We take this opportunity to remind you to take the precautionary measures outlined by the World Health Organisation (WHO), the Ministry of Health and other related agencies for protecting yourself and your family against the spread of COVID-19.
We will continue to follow the recommendations and directives issued by the Ministry of Health and other relevant authorities. Any further actions that are to be undertaken will be done in the shortest possible time. Our Business Continuity Plan is in place to ensure our preparedness for any eventuality.
We ask that we all be vigilant at this time and let us observe the adage that we are each other’s keepers.