Customer Service Centre
Welcome to our Online Customer Service Centre.
As we adjust to the global impact of COVID-19, rest assured that we are committed to ensuring the health, safety and well-being of our customers, our employees, our suppliers and all other stakeholders. We encourage you to partner with us and allow us to serve you Safer and Better.
We will continue to update this page as more online services become available. In the interim, please call us at 625-TTMF (8863) to ensure that your request is processed in a timely fashion.
Book an Appointment
Book a Prequalification Appointment
Apply for Financing for a Mortgage
Apply for Financing for a Mortgage for land allocated through the Land Settlement Agency (LSA)
Meet with a Collections Officer
If your account is in arrears, or if there has been an adverse change in your financial situation you can arrange to meet with a Collections Officer at our Port of Spain branch to discuss your options.
Manage Payments
Direct Debit Authorisation
Avoid in-person payments. Completing this form authorises us to debit your bank account monthly to pay your mortgage electronically and automatically.
Other Payment Methods
Via online banking or at any branch of Republic Bank. Submit a Proof of Payment for every mortgage instalment made.
Mortgage Proof of Payment
Submit a Proof of Payment for every mortgage instalment made.
Deferral Request
Adjust your monthly instalment.
Paylink Authorisation
This form will allow us to process any payments due to you directly to your bank account.
Property Bid Submission
Property Bid Submission
Submit a bid on a Property for Sale.
Downloadable Forms
Update your Customer Information
Return Documents
Customer Feedback Form
Request a Document
How to Request a Document
Step 1: Pay any necessary Processing Fees outlined below, via Online Banking or Charge the fees to your TTMF Account.
- Pay via online banking or at any branch of Republic Bank using the banking information below:
Beneficiary: Trinidad & Tobago Mortgage Finance Company Limited
Account Number: 150279336701
Bank: Republic Bank Limited, 59 Independence Square, Port of SpainOR
- Indicate in your request to charge the fees to your mortgage account.
Step 2: Complete a ‘Request for Document’ form.
To successfully complete a request for a document, select the type of document you require. You must upload your cyber receipt, a photo or screenshot of your receipt as Proof of Payment (for documents that attract a fee).
Step 3: Your document will be emailed to you in the specified timeframe.
Please contact us if you are unable to receive documents via email.
Statements
| Documents | Processing Fees | Turnaround Time |
|---|---|---|
| Amortization Schedule A complete table of periodic loan payments, showing the amount of principal and the amount of interest that comprise each payment until the loan is paid off at the end of its term. |
First issue free; subsequent $35.00 | 2 working days |
| Detailed Payment History (1-5yrs) A record of payments made to your account over a five (5) year period. |
$50.00 | 2 working days |
| Detailed Payment History (6-10yrs) A record of payments made to your account over a ten (10) year period. |
$100.00 | 2 working days |
| Instalment (Paid) Summary Statement A tally of payments received annually. |
– | 2 working days |
| Deed or Certificate of Title (Title Document) Deed or Certificate of Title. Required by the Commissioner of Valuations to complete a Property Tax Valuation Return. |
– | 10 working days |
Letters
| Documents | Processing Fees | Turnaround Time |
|---|---|---|
| Confirmation of Mortgage Interest Paid Letter A tally of interest received annually and can be used for the purpose of filing taxes as per the guidelines outlined by the Inland Revenue Division. |
First 5 years free. Subsequent $35.00 | 2 working days |
| First Time Homeowners Letter Provides details of your mortgaged facility such as loan amount, the date loan was acquired, the property address and confirmation that you are a first time homeowner. This letter is used for the purpose of filing taxes as per the guidelines outlined by the Inland Revenue Division. |
– | 2 working days |
| Insurance Cancellation Instructions to the insurance provider to cancel your Fire Hazard Insurance. |
– | 2 working days |
| Integrity Commission Letter Provides details of your mortgaged facility such as the loan date, loan amount, term, interest rate, loan balance and a summary of payments remitted. |
$50.00 | 2 working days |
| Land and Building Taxes Paid Letter to BIR Provides confirmation of payment to the District Revenue Office. |
– | 2 working days |
| Letter indicating my account is up to date Confirms that there are no outstanding monthly payments due on your account. |
$35.00 | 2 working days |
| Non-indebtedness Letter Indicates that there are no active facilities held with TTMF. |
$35.00 | 2 working days |
| Principal Balance Letter Indicates the current principal balance to be repaid. |
– | 2 working days |
| Rates and Taxes Paid Letter Provides payment confirmation for applicable charges remitted to the relevant authorities including WASA, Land & Building, Lease Rent, Maintenance, and Insurance. |
– | 2 working days |
| Redemption Letter Indicates a breakdown of the amount required to liquidate your facility and is only valid until the 30th of the month. |
$50.00 | 7 working days |
| Start Salary Deductions, Letter for Employer Authorisation letter requesting that payments be deducted from your salary and remitted to TTMF. |
– | 2 working days |
| Subsidy Letter Provides details of your mortgaged facility such as the loan date, loan amount, term, interest rate, amortised instalment, aggregate instalment and the projected interest. |
$35.00 | 2 working days |
| Visa Letter Provides the relevant embassy with details of your mortgaged facility such as property address and principal balance owing. |
$35.00 | 2 working days |
Receipts
| Documents | Processing Fees | Turnaround Time |
|---|---|---|
| Insurance Information / Receipt Provides payment confirmation for applicable charges remitted to the relevant authority. |
– | 2 working days |
| Land and Building Receipt Provides payment confirmation for applicable charges remitted to the relevant authority. |
– | 2 working days |
| Maintenance Payment / Receipt Provides payment confirmation for applicable charges remitted to the relevant authority. |
– | 2 working days |
| WASA Bill / Receipt Provides payment confirmation for applicable charges remitted to the relevant authority. |
– | 2 working days |
Deed or Certificate of Title (Title Document)
| Documents | Processing Fees | Turnaround Time |
|---|---|---|
| Deed or Certificate of Title (Title Document) Deed or Certificate of Title. Required by the Commissioner of Valuations to complete a Property Tax Valuation Return. |
– | 10 working days |
Other
| Documents | Processing Fees | Turnaround Time |
|---|---|---|
| Release of Mortgage | – | 3 – 5 weeks |
Don’t see what you need here? Contact us.