Online Customer Service Centre

Welcome to our Online Customer Service Centre.

As we adjust to the global impact of COVID-19, rest assured that we are committed to ensuring the health, safety and well-being of our customers, our employees, our suppliers and all other stakeholders. We encourage you to partner with us and allow us to serve you Safer and Better.

We will continue to update this page as more online services become available. In the interim, please call us at 625-TTMF (8863) to ensure that your request is processed in a timely fashion.

Book an Appointment


Get Prequalified
Get started towards your Prequalification Certificate. Only upon receipt of your prequalification certificate should you make any decisions regarding the purchase of property.



Meet with a Collections Officer
If your account is in arrears, or if there has been an adverse change in your financial situation you can arrange to meet with a Collections Officer at our Port of Spain branch to discuss your options.


Manage Payments


Direct Debit Authorisation
Avoid in-person payments. Completing this form authorises us to debit your bank account monthly to pay your mortgage electronically and automatically.


Other Payment Methods
Via online banking or at any branch of Republic Bank. Submit a Proof of Payment for every mortgage instalment made.


Mortgage Proof of Payment
Submit a Proof of Payment for every mortgage instalment made.


Request for Deferral
This deferral applied to customers who experienced financial hardship due to the impact of COVID-19.


Paylink Authorisation
This form will allow us to process any payments due to you directly to your bank account.


Downloadable Forms




Update your Customer Information



Return Documents



Customer Feedback Form



Request a Document


How to Request a Document

Step 1: Pay any necessary Processing Fees outlined below, via Online Banking or Charge the fees to your TTMF Account.

  • Pay via online banking or at any branch of Republic Bank using the banking information below:

    Beneficiary: Trinidad & Tobago Mortgage Finance Company Limited
    Account Number: 1502-7933-6701
    Bank: Republic Bank Limited, 59 Independence Square, Port of Spain

    OR

  • Indicate in your request to charge the fees to your mortgage account.

Step 2: Complete a ‘Request for Document’ form.

To successfully complete a request for a document, select the type of document you require. You must upload your cyber receipt, a photo or screenshot of your receipt as Proof of Payment (for documents that attract a fee).

Step 3: Your document will be emailed to you in the specified timeframe.

Please contact us if you are unable to receive documents via email.


Statements

DocumentsProcessing FeesTurnaround Time
Amortization Schedule
A complete table of periodic loan payments, showing the amount of principal and the amount of interest that comprise each payment until the loan is paid off at the end of its term.
First issue free; subsequent $30.002 working days
Detailed Payment History (1-5yrs)
A record of payments made to your account over a five (5) year period.
$50.002 working days
Detailed Payment History (6-10yrs)
A record of payments made to your account over a ten (10) year period.
$100.002 working days
Instalment (Paid) Summary Statement
A tally of payments received annually.
$50.002 working days

Letters

DocumentsProcessing FeesTurnaround Time
Confirmation of Mortgage Interest Paid Letter
A tally of interest received annually and can be used for the purpose of filing taxes as per the guidelines outlined by the Inland Revenue Division.
First 5 years free. Subsequent $35.002 working days
First Time Homeowners Letter
Provides details of your mortgaged facility such as loan amount, the date loan was acquired, the property address and confirmation that you are a first time homeowner. This letter is used for the purpose of filing taxes as per the guidelines outlined by the Inland Revenue Division.
2 working days
Insurance Cancellation
Instructions to the insurance provider to cancel your Fire Hazard Insurance.
2 working days
Integrity Commission Letter
Provides details of your mortgaged facility such as the loan date, loan amount, term, interest rate, loan balance and a summary of payments remitted.
$35.002 working days
Land and Building Taxes Paid Letter to BIR
Provides confirmation of payment to the District Revenue Office.
2 working days
Letter indicating my account is up to date
Confirms that there are no outstanding monthly payments due on your account.
2 working days
Non-indebtedness Letter
Indicates that there are no active facilities held with TTMF.
2 working days
Principal Balance Letter
Indicates the current principal balance to be repaid.
2 working days
Rates and Taxes Paid Letter
Provides payment confirmation for applicable charges remitted to the relevant authorities including WASA, Land & Building, Lease Rent, Maintenance, and Insurance.
2 working days
Redemption Letter
Indicates a breakdown of the amount required to liquidate your facility and is only valid until the 30th of the month.
 $35.007 working days
Start Salary Deductions, Letter for Employer
Authorisation letter requesting that payments be deducted from your salary and remitted to TTMF.
2 working days
Stop Salary Deductions, Letter for Employer
Request to cease remittances from your salary to TTMF as a result of repayment of the mortgage.
2 working days
Subsidy Letter
Provides details of your mortgaged facility such as the loan date, loan amount, term, interest rate, amortised instalment, aggregate instalment and the projected interest.
2 working days
Visa Letter
Provides the relevant embassy with details of your mortgaged facility such as property address and principal balance owing.
$35.002 working days


Receipts

DocumentsProcessing FeesTurnaround Time
Insurance Information / Receipt
Provides payment confirmation for applicable charges remitted to the relevant authority.
2 working days
Land and Building Receipt
Provides payment confirmation for applicable charges remitted to the relevant authority.
2 working days
Maintenance Payment / Receipt
Provides payment confirmation for applicable charges remitted to the relevant authority.
2 working days
WASA Bill / Receipt
Provides payment confirmation for applicable charges remitted to the relevant authority.
2 working days

Other

DocumentsProcessing FeesTurnaround Time
Release of Mortgage2 working days

Don’t see what you need here? Contact us.